The Most Read AI in Customer Experience Articles of 2021 – CMSWire

The Most Read AI in Customer Experience Articles of 2021 – CMSWire


Synthetic intelligence (AI) has been a scorching matter Over the previous yr, and has continued to evolve Proper into a know-how That is altering the panorama for companies Throughout the globe. AI now performs An limitless position in Buyer assist, product recommfinishations, particular personalization, advertising, And purely, customer expertise. Based mostly on Salesforce’s State Of promoting report, marketer’s use of AI grew immensely from 2018 and 2020, rising from 29% in 2018 to 84% in 2020.

With that, we current CMSWire’s 10 Hottest AI advertising articles from 2021.

AI, machine studying, and pure language processing are starting to play a a lot hugeger position in enterprise companies, whether or not It is in Buyer assist, customer relationship administration, And even studying initiatives. In what strategies is AI being included into your DX method?

Conversational AI, Collectively with pure language processing (NLP), automated speech recognition (ASR), superior dialog administration, and machine studying (ML), are altering The biggest method people relate and converse with machines. Conversational AI and its associated utilized sciences allow people to have dialogs with machines in a lot The identical method as they do with Every completely different. This textual content material appears On The biggest Methods in which dialogal AI is enhancing The client expertise.

AI is doing whOn the tech-world Cassandras have been predicting for A whereas: It is sfinishing out curve balls, leaving a path of misadventures and strong questions round the ethics of using artificial intelligence. Typinamey, recognizing and understanding the dilemmas AI currents Is simple, however typinamey It is troublesome to pin down The exact nature of The moral questions it raises. We now Want To intensify our consciousness round the modifications that AI calls …….


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